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Thursday, September 15, 2011

Pssst... Hey, iTunes Store not opening for ya?

So for the past several weeks my iTunes hasn't been up to snuff. iTunes starts up okay... but when it comes to the iTunes Store it did nothing but show a blank white page with "iTunes Store" printed in the center. And whatever has been the problem with that, it also has kept iTunes from properly updating my iPad. I'm still using Windows Vista (no jokes, please :-P)

I tried everything but nothing worked to make iTunes Store functioning on my computer. I even uninstalled and re-installed iTunes... three times! And still the iTunes Store wouldn't come up. When I ran the Diagnostics tool it gave me some crap about how iTunes Store couldn't make a secure connection.

Well, as of about an hour ago it's finally working again! It took me the better part of three days of actively addressing the issue and a whole wazooload of Google searches. Lo and behold the solution came from a YouTube user named audsmithl15, who posted it as a comment on a video demonstrating the exact same problem.

Here is what audsmithl15 came up with. I'm re-posting it here, for sake of anyone else who might be searching for the fix...

1. Go to C:\ProgramData\Apple\Installer­Cache\AppleApplicationSupport 2.0.1

2. Right click

3. UNinstall

4. Go to C:\ProgramData\Apple\Installer­Cache\AppleApplicationSupport 1.5.2

5. Right click

6. INstall

7. Restart PC

Took less than 10 minutes to apply the fix and after that, iTunes Store comes up fine!

Bigtime props to audsmithl15 on YouTube for hitting on the solution :-)


Scott Bradford said...

Interesting. Glad you were able to work it out.

But do I really have to refrain from Vista jokes? You should hurry up and upgrade to 7 ;-).

Chris Knight said...

Guess I'm too much like my Dad: if it can be kept working with spit and bailing wire, I'll do that instead of spending more money on it.

No, I'm not a cheapskate!!

Okay maybe a little...

Anonymous said...

Thank you very much, this worked like a charm!

Anonymous said...

Oh and forgot to mention, Windows 7 Home Premium 64-bit system...so it's not just Vistas ;-)